Terms & Conditions

The premises are let for holiday purposes only, for the period agreed upon with the owners/managers.

  • Payment: A deposit of 50% (non refundable) is required to secure the booking with balance paid in full at least 14 days prior to occupancy.
  • Acceptance of Terms & Conditions: Payment of Deposit constitutes the client’s acceptance of these Terms & Conditions
  • Cancellation Policy: If full payment has not been received 14 days prior to occupancy, the owner has the right to cancel the booking and attempt to re-let. Cancellation by the client will attract the following charges:
     2 months notice – administration fee 15% of rental amount.
    – 1+ months notice – 50% of rental amount.
    – Less than 1 months notice – 80% of rental amount.
     If property can be re-let for the entire period a full refund less a 15% administration fee will apply.
  • Travel Insurance is recommended.
  • The owners will make every effort to ensure the property is available as booked, however the owners reserve the right to make alterations to bookings due to unforeseen circumstances.
  • Number of Guests: The number of guests is restricted to the number agreed upon with the owners/managers. Overcrowding is not permitted and owners reserve right to terminate the occupancy.
  • Noise: Please do not cause any nuisance, noise or disturbance which may interfere with the enjoyment of persons occupying neighbouring premises.
  • Linen: You are required to bring your own linen: sheets, pillowcases and towels and these must used on beds used by tenant/s.
  • Check-out time: 9.00am, on day of departure, unless prior arrangements have been made. Please leave the premises in a clean and tidy condition, as found upon arrival. Unless otherwise advised, please leave fridges and freezers on, and close and lock doors and windows. Leave keys in letterbox at Elenora Units (last property on right heading out of Happy Valley on Moon Point Road) for property managers.
  • Damages: Damage, breakages, and losses to/of the building, its furniture, fittings and contents, are the responsibility of the tenant during occupancy. Please report any losses, damage or breakages.
  • Insurance: Tenants are responsible for insuring their own property. No responsibility whatsoever is taken for the property of tenants or guests on or near the premises.
  • Dingoes: Please do not feed, interact or attempt to interact with any dingoes; to do so may incur a fine from the Park Rangers.
  • Rubbish: Please dispose of household rubbish regularly, and upon departure. There are bins opposite the shelter shed on the Moon Point Road and also bins provided by NPWS on the beach near the Maheno and Cornwall’s Break Road (north of Eurong). Take special care to secure all rubbish (eg. Lids secure on bins) and any food items from dingoes, or you may incur a fine from the Park Rangers (this includes storage of bait!)
  • Fish Cleaning: All fish are to be cleaned on the beach.
  • Used Cooking Oil & Fat: Please dispose of cooking oil/fat into the containers that you bought them in and dispose of responsibly. Do not empty down sink.
  • Fuel: No fuel is to be stored in or around the premises.
  • PLEASE NOTE: FRASER ISLAND IS A REMOTE DESTINATION. THERE IS NO EASY ACCESS TO TRADESMEN SUCH AS PLUMBERS AND ELECTRICIANS, AND WHILE WE MAKE EVERY EFFORT TO PROVIDE TROUBLE-FREE SERVICES, UNINTERRUPTED SUPPLY OF POWER / WATER / DRAINAGE UTILITIES IS NOT GUARANTEED. TO OPTIMISE THE SERVICES PROVIDED, PLEASE TAKE PARTICULAR NOTE OF THE FOLLOWING CONDITIONS:-
  • USE ONLY THE APPLIANCES PROVIDED: The house runs a solar/battery system with a diesel back up generator, and we have carefully selected our appliances to suit our system. Use of your own appliances, especially frypans, hairdryers, toasters and portable fridges is not allowed, and if used, may overload the system & cause the supply to fail, which you would find very inconvenient, and you may incur a charge for resetting of the system. Prior approval from the owners is required for any additional plug-in appliances.
  • WASHING MACHINE AND VACUUM CLEANER: These are supplied and as they draw a large electric current they are best used in mornings on sunny days to allow time for batteries to recharge.
  • Lights: Lights – should be turned off if not needed to conserve the battery power. The diesel generator will recharge low batteries, but not between 9pm and 9am.
  • Toilet System: The toilet system is septic. Please do not flush nappies, personal hygiene items or any other unsuitable items down the toilets or sinks. Failure to comply with this condition could cause a blockage in the drains, which you would find very inconvenient, as well as being very unpleasant.
EMERGENCY CONTACTS:
Paul and Anne Reid: ph: 4127 9113
mob: 0405 119994
Anne & Scott Bell: ph: 07 3289 1471
mob: 0417 891471
or 0488 091471
email: [email protected]
Jill and Drene Jamieson
(Banksia Court Unit No. 3 only)
ph: 07 3201 0932
mob: 0427 377646